Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items must be returned in their original condition, including all original packaging, gift boxes, pouches, and any accessories exactly as they were received. If the original packaging is missing or returned damaged, a £5 packaging fee will be deducted from your refund to cover replacement costs.

Return shipping labels and any associated postage costs must be arranged and paid for by the customer.

Please note: We offer complimentary shipping on all orders as part of your Jooelri experience. Where a return has been approved, the complimentary shipping offer will be rescinded, and your refund will be issued net of the original shipping cost and any handling fees

Kindly be aware that all personalised pieces are not eligible for return due to their bespoke nature.

To start a return, you can contact us at contactus@jooelri.com.

Please note: Items sent back to us without first requesting a return will not be accepted. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return,and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days of receiving your item.

Please note: We offer complimentary shipping on all orders as part of your Jooelri experience. Where a return has been approved, the complimentary shipping offer will be rescinded, and your refund will be issued net of the original shipping cost and any handling fees

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@jooelri.com.