Our jewellery is crafted from high-quality material and finished with 18 carat gold PVD plating, for a durable, tarnish-resistant, and waterproof finish.

PVD (Physical Vapour Deposition) is a modern technique that bonds the gold to the metal at a molecular level, making it stronger, longer-lasting, and resistant to fading or tarnishing.

Yes. Our jewellery is fully waterproof and can be worn in the shower, while swimming and during everyday activities without losing its colour.

Yes. It is resistant to moisture and sweat, making it perfect for workouts and active lifestyle.

No. All of our jewellery is nickel-free and lead-free, making it hypoallergenic and safe for sensitive skin.

Yes. It arrives in luxurious, gift-ready packaging, making it ideal for special occasions and celebrations.

Yes. All our pieces come with a two-year warranty against material and manufacturing defects.

Please note that this warranty does not cover:

-General wear and tear.

-Improper handling or lack of care.

-Scratches, broken parts, or chips on the jewellery.

- Damages caused by repairs, or adjustments carried out by a third party.

For more details on how to initiate a warranty, please refer to our Customer Support Section below.

Personalised pieces are made-to-order and typically take 3 to 4 weeks, including delivery, to ensure every detail is carefully crafted.

Yes. We ship across Europe and to the USA

Once your order has been shipped, you will receive a tracking link via email. You can also refer to the customer support section below, to track your order.

Please see our Size Guide in the footer, below

Yes, returns are accepted for standard items within 30 days of purchase. To start a return, please email us at contactus@jooelri.com

Please note that personalised items are non-returnable, as they are custom-crafted for you. For more details, please refer to our Returns Policy below.